Unsatisfactory service from ABSA Insurance suppliers

This complaint is more against ABSA supplier, PG Glass Zambezi, than ABSA.

In September 2020, while I was away on holiday, my house was broken into. 2 sliding doors were damaged as well as a normal door frame. Absa arranged with PG Glass Zambezi to come and quote. During their inspection, no measurements were taken. Another company, Manduko, were contracted to come remove the sliding doors and patch up and paint after installation as well as repair another door. After continuous follow up with ABSA and PG Glass, we were constantly given excuses by PGGlass to the extent, it was then escalated. We were then given the choice by ABSA of using our own suppliers and I told ABSA I need the measurements they took so I can arrange my own suppliers and ABSA would then pay me out once I supply them the quotes. A few days ago, PG Glass said they finally received stock of the sliding door and would be here by 10am on the 18th Nov. Due to taxi strike they cancelled and undertook to be at my house at 10am on 19th Nov. At 09:16 I called PG Glass and they said they were leaving Wonderboom centre which is only about 20min away. Manduko contractors arrived at 09:08 unprepared as they had to then go out and buy supplies. Their job card description was so wishy washy that they themselves didn't come across confident in what they had to do. By 10:45 PG Glass had not called or arrived. I called ABSA and spoke to Jose who couldn't get hold of PG Glass. I told Jose to cancel everything as I would now make my own arrangements and claim back from ABSA since I had been given that choice. At about 11:30 PGGlass called to say they were leaving Midrand. We told them not to bother as we had made alternate arrangements. So I will be getting quotes myself and submitting to ABSA Insurance for reimbur*****t. ABSA must be more selective when choosing suppliers! This is not acceptable!