Unsatisfactory service from ABSA Bank

I sent a complaint email on the 23th April 2026 regarding an unknown bank charge on my savings account still no response to my complaint. The charge was processed by your ABSA Clearwater Mall without my knowledge or approval (R39.98) I also logged an online complaint on your App no feedback. I cannot go to the branch or have airtime every time I need customer service. Emails are not attended to and this is not the first time I have this problem with your customer care email.