kA
kathy A
1 reviews | Active since Feb 2015
19 Jun 2023, 10:51
Unsatisfactory Service for an ill client.
I bank with both NEDBANK and STANDARD BANK. And getting new cards have never been an issue. My aunt has an account with ABSA. She is unable to go the bank to have a new card issued to her due to her illness. She resides in chatsworth, Durban. Due to her illness she has a caregiver. After calling the bank to explain the situation, we were advised that she can use the banking app to get a new card delivered but still needs to go in to get her pin activated. How does this even make sense? There has to be some way to assist your clients in this day and age? I mean come on.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
19 Jun 2023, 11:03Dear Kathy Angiah
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply19 Jun 2023, 11:03
Official
Dear Kathy Angiah
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareRezona Louw
Best regards,
kA
kathy A's updateReviewer Update
19 Jun 2023, 11:42Thank You. Look forward to hearing some positive feedback.
kA
kathy A's update19 Jun 2023, 11:42
Reviewer Update
Thank You. Look forward to hearing some positive feedback.
Absa's replyOfficial
19 Jun 2023, 13:46Dear Kathy Angiah
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply19 Jun 2023, 13:46
Official
Dear Kathy Angiah
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Best regards,
kA
kathy A's updateReviewer Update
21 Jun 2023, 09:52Thank you to Rezona Louw for TRYING to assist. But alas, they are requesting power of attorney to be done to enable the PIN for the card. Which is not an immediate solution.
But just to add on here, my aunt also banks with Nedbank, and a banker from Nedbank had gone to her Flat to assist her with whatever she needed and that included having made copies of her ID etc. So they made a plan to try and help and they succeeded.
So I am not coming back to this, the process to either do the power of Attorney will be be done or alternatively hiring of a wheelchair eventually. And then when she gets to the bank I would love to see how they handle the inability to use her fingers to do biometrics. Please do not call me again.
But just to add on here, my aunt also banks with Nedbank, and a banker from Nedbank had gone to her Flat to assist her with whatever she needed and that included having made copies of her ID etc. So they made a plan to try and help and they succeeded.
So I am not coming back to this, the process to either do the power of Attorney will be be done or alternatively hiring of a wheelchair eventually. And then when she gets to the bank I would love to see how they handle the inability to use her fingers to do biometrics. Please do not call me again.
kA
kathy A's update21 Jun 2023, 09:52
Reviewer Update
Thank you to Rezona Louw for TRYING to assist. But alas, they are requesting power of attorney to be done to enable the PIN for the card. Which is not an immediate solution.
But just to add on here, my aunt also banks with Nedbank, and a banker from Nedbank had gone to her Flat to assist her with whatever she needed and that included having made copies of her ID etc. So they made a plan to try and help and they succeeded.
So I am not coming back to this, the process to either do the power of Attorney will be be done or alternatively hiring of a wheelchair eventually. And then when she gets to the bank I would love to see how they handle the inability to use her fingers to do biometrics. Please do not call me again.
But just to add on here, my aunt also banks with Nedbank, and a banker from Nedbank had gone to her Flat to assist her with whatever she needed and that included having made copies of her ID etc. So they made a plan to try and help and they succeeded.
So I am not coming back to this, the process to either do the power of Attorney will be be done or alternatively hiring of a wheelchair eventually. And then when she gets to the bank I would love to see how they handle the inability to use her fingers to do biometrics. Please do not call me again.
Absa's replyOfficial
21 Jun 2023, 10:39Dear Kathy Angiah
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply21 Jun 2023, 10:39
Official
Dear Kathy Angiah
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Best regards,