Unsatisfactory Service

We just do not get the issue resolved of an account to be linked to the correct profile. We have been trying since May 2026, and to date we just do not get feedback. The account was initially opened on the incorrect profile. A new CIS/CIF was created after telephonic discussion with ABSA IT with the Relationship Executive, FICA was also done, the only issue is the account to "merged" with the new CIS/CIF. We are unable to proceed with applications at SARS, which will have penalties and interest effect on the entity.