Unsatisfactory service

On 24 Aug I called Absa regarding a credit card, after doing the assessment for affordability, the consultant advised that it declined. I advised her at the start of the call already that she would need to remove the bond payment as this is not paid by me, I am just a co-applicant. She didn't remove this and this caused the application to decline. She then said I would need to call *** to give them the explanation. I called this number on 26 Aug and the consultant advised that the previous consultant did not do the application correctly as the bond amount should have been added to income, and then deducted from expenses, thereby accounting for it correctly. I asked the consultant to provide the details of the person who handled the application on the 24th, I was then on hold for a long period of time and when she eventually came back she acted as though she couldn't hear what I was saying and hung up. She also didn't even bother calling back. If the application was done correctly the first time, it would have been approved and now I have an additional enquiry on my credit report and still no approved credit card. I would like to get this sorted asap please as I am not at all happy with this.