Unsatisfactory service

I have been trying to get someone to assist me with my mother's homeloan account but I am not winning. On the 1st August I spoke to Singathwa Gawula who was acually helpful and listened to me. She advised that she will refer my matter to Legal so that they can put an arrangement in place for me. My mother is ill and not able to communicate or even be at the bank physically. And I have the power of attorney. While I was waiting for someone from Legal to contact me I got a letter from Stauss and Daly. They asked me to send them email which I did. But their communication is very poor. I have send follow up emails and called but so far there hasn't been any response on their side .

ABSA Homeloans all I am asking is for me to take over payments as my mother is not able to do that due to ill health. I will like to have an arrangement is place to continue with the payments. Please advise who or the department I can reach out to, to have this in place,