Unsatisfactory Service and Communication

On 5 November 2021 I registered a claim with Digicall for a broken borehole pump and claim number SNYDER DAS RefNo: 485141, was assigned to me. On the same day I received an email from Absa advising that Cynthia Mallula was dealing with our claim (***). Quotes and damage report was submitted to Digicall as well as Absa Claims. I explained on numerous occasions that we are dependent on this water for personal use as well as watering of our crops (we are small scale farmers). I have made numerous phone calls and sent numerous emails to Digicall as well as Absa claims explaining our dire situation (as our crops are dying and we are having to to buy water for personal consumption) but to date I have not had any response from either party. I find this atrocious and extremely unprofessional.