Unsatisfactory service

<p>I have registered a claim and was told that ABSA will treat it as urgent , it has been two weeks now and ABSA is still holding onto the claim , the assessor has been out and they were arrognat as well , and now my main gate is standing open for the past 2 week and that leaves my house as an open target , is ABSA going to pay if something should happen , this needs to be sorted asap please as i feel like a prisoner in my own home due to the fact that i cannot go anywhere cse my gate is open.</p>