MD
Masiza D
1 reviews | Active since Jul 2019
08 Mar 2021, 13:44
Unsatisfactory Service
Absa Trust Durban Service is pathetic to the core. My late Mother had a will drawn up by Absa. After her passing in 2016 her Estate Excecutor was assigned, but to this date the Estate has not been resolved,all they say the Estate is complex but for the Estate to be compexed it was their financial advisers fault who did not advise properly.
It's just so frustrating, would never recommend Absa Trust to any one their service is unsatisfactory.
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Replies (1)Absa's replyOfficial
08 Mar 2021, 15:26Dear Masiza, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply08 Mar 2021, 15:26
Official
Dear Masiza, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
