Unsatisfactory Service

I opened a new savings account, now trying to register for Online banking and it is not working, I called the call centre for assistance, only to be told they cant help me and I need to go the branch to have it done manually. This is not acceptable, plain and simple. Your branches are always so busy and understaffed. I am trying to pay my accounts and now people have to wait till I can sort this out. Perhaps you need to take a leaf out of Capitec's book, longer hours and even open on Sunday. Considering you are one of the larger banks in the country, and you can not assist over the phone.... Wake up!