Unsatisfactory Service

Good day,<br> <br> I have been trying twice on different occasions to obtain the correct balance for my account. The vehicle was repossessed and subsequently sold at auction. My concern is that I am still paying the total amount outstanding, and not the shortfall amount. When I queried the matter telephonically, I was transferred from one department to the next. I can attest to the fact that no less than TEN numbers were dialed, for FOUR different departments (including the Legal, Vehicle and Recoveries departments) without any resolution.<br> It is very frustrating for me to have to go through such extensive measures to obtain account information, which is why I am hoping that this method of contact will result in a resolution. <br> <br> Kindly confirm the date which the vehicle was repossessed, the shortfall amount that needed to be paid, and current balance (if any) outstanding.<br> <br> I look forward to your response<br> <br> Concerned Client