KK
Koketso K
1 reviews | Active since Sept 2023
11 Dec 2024, 10:48
Unsatisfactory Experience with Absa's SAFPS Resolution Process
I'm writing to express my disappointment with Absa's handling of my situation. I was unknowingly involved in a potential **** through a **** Takealot platform, which led to my listing on the South African ***** Prevention Services (SAFPS) database.
Despite submitting all required documentation, Absa has failed to assist me in removing my name from the SAFPS list. I was promised a callback on November 19, 2024, but haven't heard back.
I'm frustrated and concerned about the impact on my credit score and reputation. I hope Absa will take immediate action to resolve this matter.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
11 Dec 2024, 12:13DearKamogelo, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply11 Dec 2024, 12:13
Official
DearKamogelo, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's replyOfficial
11 Dec 2024, 14:50Dear Kamogelo, The reference number for your complaint is C-***6.
I realised the email address on your posting and your profile are different.
Which email address can I use to communicate with you?
RegardsGodfrey NdouCustomer Value Management
I realised the email address on your posting and your profile are different.
Which email address can I use to communicate with you?
RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply11 Dec 2024, 14:50
Official
Dear Kamogelo, The reference number for your complaint is C-***6.
I realised the email address on your posting and your profile are different.
Which email address can I use to communicate with you?
RegardsGodfrey NdouCustomer Value Management
I realised the email address on your posting and your profile are different.
Which email address can I use to communicate with you?
RegardsGodfrey NdouCustomer Value Management
Best regards,
KK
Koketso K's updateReviewer Update
11 Dec 2024, 14:54***
KK
Koketso K's update11 Dec 2024, 14:54
Reviewer Update
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Absa's replyOfficial
11 Dec 2024, 14:59Dear Kamogelo, Thank you . RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply11 Dec 2024, 14:59
Official
Dear Kamogelo, Thank you . RegardsGodfrey NdouCustomer Value Management
Best regards,