Unsatisfactory client service( ***)

Good day,

I recently opened a business account with ABSA as I was impressed with their business acumen however after various interactions with ABSA business service i am quite disappointed at how the clients are treated.

I submitted an application for funding two weeks back and it was allocated to a business consultant, Iand I was told I would receive feedback of whether its approved within 5 working days.

To date I did not receive any feedback, I emailed the consultant and received an automatic response stating that she is on leave and I should contact Olive, when I engaged the consultant she was not aware of my application and no hand over was done.

Now the application has been resubmitted and I need to wait for a further period of time before I get feedback.

From inception the banking experience has been unsatisfactory and disappointing.

This has a negative impact on how I viewed ABSA and their treatment of Business Accounts.

I am in a position of assessing whether I should continue with them or move my business account to other banks who are more committed to serving their clients.

Regards