JJ
Joelene J

1 reviews | Active since Oct 2011

02 Sept 2015, 12:33

Unsafe online banking - with lack of assistance!

For months, I have been having endless issues with my online and cellphone banking. Despite several emails- nothing constructive has been done. I do not always receive log in notifications, once was not requested to complete my alphanumeric password, did not receive a RVN alert for adding a beneficiary and now ALL my beneficiaries have vanished with the exception of one beneficiary which was a once off payment in June.<br> Consultants copy and paste their mails to me, giving me no constructive feedback or no turn around time - I am just told to wait indefinitely.<br> <br> I am completely disgusted at this service from ABSA, especially knowing that it concerns my online banking & that I feel I am now at risk/unsafe. The limit was logging on this morning to go through the inconvenience of re-adding my beneficiaries, only to find that the money in my cheque account and the amount available reflects a R600 difference, but there are no pending /uncleared transactions whatsoever. And added costs being deducted from my BUNDLE account!!!!<br> <br> What is going on? Why must I take the appropriate steps, get no joy and have to resort to Hello Peter out of utter frustration with your lack of service??????

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Replies (1)
Absa
Absa's reply02 Sept 2015, 15:36
Official
Hello Joelene7,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd