uns****ed employees that deals with home loans

<p>I'm writing this review on behalf ol my parents that has been to 4 different absa branches not mentioning the phone calls to Pretoria trying resolve their home loan query.</p> <p> </p> <p>In 2015 my parents went to ABSA to pay off their outstanding amount on their home loan. They made the payment and were told all was in order, what they failed to mention however is that there was still active insurance on the home outside of the loan.Some months later they recieved notification that an amount of R3000+ had to be paid in. When they went in the branch nobody was able to explain to them what excactly that amount was for as they could see that the house was poaid off. They the simply gave my parents a number to phone to try and resolve it themselves.After numerous phone calls and more branch visits still nobody can expain what the outstanding money was for. To make matters worse the amount has increased and up to now is R17000!!</p> <p> </p> <p>My parents recieved a visit from a Absa representitive a mr John Van Zyl and when they expained the situation to him he was never to be heard off again. They still have the letter as evidence of his involvement. I find it very pathetic for Absa to have such low level unproffessional/uns****full people working in such highly sensitive areas. This was the 1st home my parents had purchased years ago and obviously they do not know everything involved to complete the process.Which is where Absa consultants is supposed to step in and advise on what to do.</p> <p> </p> <p>What we want out of this to have this insurance stopped and that money to be wrote off as it was neglegence on the side of Absa. They went to the branch and asked what they had to do to pay off their home loans. After following the instructions of your staff it resulted in this mess.. They are not wealthy people and cannot afford to pay off another R17000.</p> <p> </p> <p>my cell number is ********** 791</p>