UNREWARDED...by Absa Rewards

I used to be a very happy ABSA client but Absa is disappointing me more and more.

I have been a Tier-5 reward member for years, until Absa changed its requirements without proper communication and I then dropped to Tier-4, which costs me about R1500 per month, ever since.

It turns out that I need to increase my overdraft with another R1000, in order to go back up to Rewards Tier-5. I app**** in March and still have not been assisted with an overdraft increase. Nobody contacted me to complete my application. As result, I am still on Tier-level 4 and my rewards have been drastically reduced, as a result thereof.

I tried to increase me overdraft with R1000 since March and still Absa fail to even process my application. This is unacceptable treatment of a client that has been loyal to ABSA for decades. I have multiple bonds with ABSA, with a perfect payment track record. I have multiple Deposit accounts with Absa. I have multiple insurance policies with Absa. I have a cheque account, Savings Accounts and Credit card. I have a Business account with ABSA.

Yet, Absa seems to intentionally make it difficult for me to regain my Rewards Tier-5 level. I am very unhappy with ABSA and perhaps another bank will appreciate my business more.

Jeremy Martin ***