UNREWARDED by Absa Rewards!

I've had a very disappointing experience with Absa Rewards Recently, but just a disclaimer: I've been a very happy Absa Client for many years and this particular score is not a true reflection of my overall experience as a Absa client. I think they deserve more compliments, but in this instance I have a complaint.

I have been a rewards customer for a few years and I managed to get my Tier-Level up to the maximum ( Tier 5) and was very happy to reach this level. At this level I enjoyed excellent cash-rewards, but it was not easy to get to this level and I had to get numerous additional products to reach this level ( Which I guess is the whole aim for Absa). Nevertheless, I felt that the benefits of the rewards were worth the extra business I gave Absa and I was a big advocate for Absa, with my family and friends. I was a proud Absa Rewards Tier-5 client, UNTIL THEY CHANGED THEIR SCORING...WITHOUT PROPER NOTICE.

This change to their scoring dropped me to tier-4 and my rewards decreased with more than a thousand rand. They cost me more than a thousand rand per month and did not have the courtesy to inform me that they are in the process of changing their scoring and that it will impact my Tier-level and ultimately my rewards. Now they are asking me to take out more products in order to get back up to Tier-5. This is not encouraging for me at all.

This is no way to treat a premium-client. This is no way to reward a client that reached your maximum rewards tier. This is no way to treat a longstanding client that has given you substantial business over the years.

I feel cheated...I feel UNREWARDED...I feel UNAPPRECIATED

I called their customer service to log my complaint and in the process I discovered that they failed to give me a score, altogether, on a product that I was supposed to get a score on. I was shocked at this, but they promised to log a case that particular score, but I would be short of regaining my Tier-5 status and I will need to take on more products, as per the new scoring system.

I stated my grievance with them, as per this post, and they promised to escalate the matter and to get back to me. I have waited 2 days now and nobody contacted me yet and this is why I am resorting to Hellopeter.

I do not want to bash ABSA, because they have given me good service over the years. They deserve more compliments, but in this instance they have really disappointed me and I am not happy.

On a positive note: The consultant, Lusego and her supervisor, Zelda Fourie, were really excellent in listening to my complaint. However, whoever they escalated it to still has not contacted me.

Absa need to up their game, or they will lose many clients.

ABSA, TODAY (for now), TOMORROW (we'll see), TOGETHER" (definitely not)