Unresponsive queary

On the 19th July 2015, my mother and I went to ABSA -Denlyn Centre enquire about my mom's retirement annuity Policy which she took with ACACIA lnsurers Ltd in 1993 and Volkas was listed as the company's TRUSTEE. We were referred to Thabo Mailula ABSA's financial advisor whom to date has not attended to us. We've gone to ABSA on a couple of times and it is either Thabo is out of office or he has to call his advisor to assist him with the matter (futile attempt). Further on I have called Thabo to get feedback seeing that he has not bothered to call us back or give us way forward regarding this debacle but he keeps on telling me the very same story of \not being able to get hold of his advisor and that this policy was opened a long time ago and he doesn't know where to begin with assisting us". I even suggested that he refer us to someone who's worked for the company for a long time and is much knowledgeable.<br> I am highly expectant and my mother has had a total knee replacement op. thus I have resorted to communicating with Thabo via emails. I have a stream of emails which clearly displays Thabo not lifting to his little finger to help us because he is forever coming with excuses."""