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Remaketse M
1 reviews | Active since Jan 2019
11 Dec 2019, 10:46
Unresponsive
You know I’m so surprised about the quick response from Absa here but the relevant departments are not coming to play.
I’m still waiting for my response from restructuring every number I got from the AVAF agent that’s been calling me doesn’t seem to go through and emails no response that time my account is growing in arrears.
Even now as I type this review I’m calling restructuring only rings no answer.
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Replies (2)
Absa's replyOfficial
11 Dec 2019, 12:13Dear Remaketse Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I have noticed that Basani Hlungwane is dealing with your case and have escalated the matter to the relevant business unit. As soon as feedback received she will get back to you.
Apologies for the inconvenience caused to you
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Apologies for the inconvenience caused to you
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Absa's reply11 Dec 2019, 12:13
Official
Dear Remaketse Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I have noticed that Basani Hlungwane is dealing with your case and have escalated the matter to the relevant business unit. As soon as feedback received she will get back to you.
Apologies for the inconvenience caused to you
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Apologies for the inconvenience caused to you
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
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Remaketse M's updateReviewer Update
11 Dec 2019, 12:56Thank you Nthabiseng hopefully I will be assisted I’m frustrated because the avaf finance department is calling every second and I sent Basani and the restructuring department an email today too.
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Remaketse M's update11 Dec 2019, 12:56
Reviewer Update
Thank you Nthabiseng hopefully I will be assisted I’m frustrated because the avaf finance department is calling every second and I sent Basani and the restructuring department an email today too.