Unresolved still since 2014

Maria Ramos, please note the poor service received by your Platinum customer: I app**** in December 2014 for a personal loan via online banking. Post numerous emails I received feedback via email from Clive Fanner on 06 January 2015 stating that my requested amount was referred at call centre and lower amount was offered. After more emails and Facebook complaints post scanning and emailing documents, eventually I walked to the branch and hand delivered all the documents I received an email on 16 March 2015 that application declined at branch level.<br> <br> I DO NOT ACCEPT THIS!!<br> <br> I HAVE IN WRITING CONFIRMATION OF OFFER, PENDING SUPPORTING DOCUMENTS<br> <br> and have since December been emaling and scanning documents only to be told