Unresolved Service Issues at Plumstead Branch (Cape Town) & ***** Department

Dear ABSA Customer Relations,

I am writing to formally raise my dissatisfaction with the poor service I experienced at both your Plumstead Branch and the ***** Department.

Recently, I was the victim of attempted ***** on my credit card. I urgently needed assistance with my banking app, as well as the issuing of a new credit card. Unfortunately, despite visiting the Plumstead Branch and contacting the ***** Department, none of these matters were resolved.

As a direct result, I was left without access to my account or a functioning card. This has now caused my credit card to fall into arrears, simply because there was no way for me to make the required payment. This situation is not only frustrating but also damaging to me as a customer, through no fault of my own.

I therefore request urgent action from ABSA to:

Immediately resolve my credit card and arrears issue.

Issue my replacement card without further delay.

Provide a clear explanation as to why my requests for assistance were not handled properly.

Assure me that steps will be taken to prevent such poor service in the future

Yours sincerely, Megan Williams ***