Unresolved incident at ABSA Karaglen

<p>On 1 June, I went to ABSA in Karaglen to make a cash deposit of a considerably large sum of money.<br />I was assisted by a teller who took the money and proceeded to count the notes on her lap. I wondered why she countered it manually. There was an electronic money counting machine on her table. The teller then used the machine to count the money again. Upon leaving the bank, I realised that the deposited amount was R500.00 less than it should have been. I countered the money and remember the amount that I had given to the teller. I did not go back to stand in the queue as I was in a hurry to get back to my office. I phoned the bank and informed the Manager about the incident. I never accused anyone as I understand how an assumption can ruin another person’s reputation. I asked the manager to check the camera to see, perhaps some notes fell on the floor when the teller countered by hand. I have left several messages for the branch manager without receiving feedback and my call being lost 3 times at the switchboard. I went in to the bank at 12h15pm on 6 June and I went to meet the branch manager. She was not friendly & seemed apathetic to the incident. I asked her if she had seen the teller counting the money twice, she said no. Apparently the cameras do not have a view of the tellers physical interaction with the money that is handed to them, only that of the counting machine. When I asked a few questions regarding the footage, she became defensive and asked if I was interrogating her. I would never do that, as a client, I was just trying to determine if she could provide some clarity on the what she saw on the camera. She said that there is nothing that the Absa can do and quickly tried to conclude. I am out of pocket of R500.00 and it all ended in the office of the delightful branch manager. I am very disappointed by the level of service and disregard for their client’s money. I certainly would have appreciated being treated like a valued client.</p>