Unresolved hacking issues

On the 7th of September my father was hacked and money was ****** in his account, as soon as he realised this he reported it to the bank and he was told to do an affidavit, he did and sent the the affidavit to the ***** department. They told him to wait for 20days for the matter to be resolved after him waiting and the days lapsed they didn’t even call him back to update him on the matter he had to call them back to get an update on the matter. They then told him that the matter is being investigated and should wait another 20 days. His now frustrated with this process and planning on switching banks because he is loosing faith in ABSA to safe guard his money.