1 reviews | Active since Jul 2014

29 Jul 2016, 11:11

Unresolved ********** Credit Card

<p>I was contacted by a debt collection agency on 16 April 2016. I was informed that I have not paid my ABSA credit card and that it has been handed over. I informed the person that I have never had an ABSA credit card. She advised that I need to do an affidavit stating this. I attached my ID, marriage certificate (as I got married and my surname changed) and the affidavit. I then got a call from someone else asking for the same documentation and I sent it through again. Today I received a very threatning SMS and I called the number on the SMS. I was informed that I new company is now collecting the money and again was asked to send the documents. I please need this situation to be resolved. I am not guilty of not paying my credit card. I work for FNB and ALL my accounts are with FNB, including my credit card. Can someone from the ***** division please assist me to get this resolved? The collectors have made no progress so far.</p>

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Replies (1)
Absa
Absa's reply01 Aug 2016, 07:39
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Daphne Le Grange Group Customer Care Absa Bank Ltd