Unresolved FICA

It's been 2 full months my accounts have been frozen due to FICA documents, I've been in and out of the branch submitting my POA and ID but nothing is changing, FICA centre is telling me to go to the branch and the branch they keep taking my documents and telling me all is well, it is really fustrating because no 1 seems to know or do anything about my issue, it's really daunting and the fact that it has carried over this long is just not good for ABSA, they are definitely not the go to bank.