NB
Nafeesa B
1 reviews | Active since Nov 2019
14 Jan 2020, 09:29
UNRESOLVED DISPUTES
I have tried reporting a dispute- Absa disputes department sends generated responses without even reading or looking into the matter.
Its been 2 weeks and no relevant response or concern for their client.
I was advised to block my card (at my expense) - and report the dispute for it to be reversed.
No consultant or advisors are willing to assist. They have just passed it to a diiferent department which only provides a computer generated response.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
14 Jan 2020, 14:00Dear Nafeesa Banderker Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within the next hour . I look forward to being of service to you
Daphne Le Grange
Daphne Le Grange
Best regards,
Absa's reply14 Jan 2020, 14:00
Official
Dear Nafeesa Banderker Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within the next hour . I look forward to being of service to you
Daphne Le Grange
Daphne Le Grange
Best regards,