Unresolved *****

On Tuesday 1 October I received a call at 10h46 which displayed "ABSA Rewards" on Truecaller on my cell phone number ***. The person told me that I need to convert ABSA points to rewards and all I have to do is accept it on my mobile app. I opened my app and immediately there was a notification to approve the transaction. Unfortunately I was too late to realise that money in fact left my account and I approved the next one also before hanging up the call and closing my app. I called the ***** centre around 11h00 on Tuesday 1 October explaining in detail what happened and I was merely told the transactions are irreversible. I was however told that your system shows the money was paid into an Ozow account and I was told to call Ozow for further assistance. I called Ozow with the hope to get assistance and although I was told that someone will get back to me, no one did. The number I was given by the ABSA ***** line was *** and I called immediately after my call ended with the ABSA ***** line.

ABSA picked up the transactions immediately and all I was given was the below transaction numbers, but no further assistance. I then get an SMS 2 weeks later asking for a SAPS case number and affadavit. Why was this not asked for when I made the first call to report this??????????????????????????????? The transactions were as follows 2024-10-01 DIGITAL PAYMENT DT ABSA BANK 2 -2,500.00 2024-10-01 DIGITAL PAYMENT DT ABSA BANK eee82d8c fd9b 4b42 b -3,000.00 It does not seem any call will resolve my problem and I expect ABSA to have some means of tracing these *****ulent transactions and reimburse my money. In fact, the mere fact that I was told to resolve this myself is not acceptable although I did as I was told but my account is with ABSA and I would have expected and appreciated some assistance. Due to someone having access to my account where a transaction was already created and I only had to accept shows that there is a security risk and this person obviously already had the means of creating messages on my mobile app. Not sure if I should use this app any more but I cannot create any payments, etc without the unsafe app anymore.

The case number and affadavit is a time buying tactic. I cannot believe ABSA security is so vulnarable and the assistance is not worth much. I received 2 calls merely asking me to confirm the details, no progress............