Unreliable, unhelpful service at its worst from Absa

A follow up to my 9 July review detailing how an Absa atm failed to dispense my money but deducted it from my foreign account.

Two weeks after my complaint, Absa informed me that I would have to contact my bank in China where I was previously a student. They said this was a visa/ MasterCard procedure even though I use union pay.

I did as they asked. The bank in China informed me that they had refunded the money and now I would have to request a refund from Absa.

I did as they said and contacted Absa only to receive a response saying that they’re sure the Chinese bank would do an inter bank communication to resolve the matter further.

I have since informed absa that my bank instructed me to request the refund from them, so I have no idea why absa is still dragging their feet in returning money that does not belong to them.

Absa has also made no effort to rectify their atm error or their mistake, instead choosing to lay the problem solely at my feet and stalking with endless emails which lead nowhere.

I am not the only South African student who studied in China and has an account there to experience this atm error and as yet the other person has not received his money back either.

Absa should be held to account as well as answering what they intend to do with the excess money which would’ve shown in their atm logs.

So far my questions have gone unanswered.