Unreliable online experiences in relation to Student benefits

For the past 6 months Absa student benefits have not been redeemable on the website ... it becomes a problem when your main product selling point are the benefits . I’ve tried support multiple times and their solution is to use the ussd , Which happens to cost airtime by the minute .In addition , the flipping ussd also doesn’t work. Some boomer is head of online development clearly! A kid in his mother’s ba*****t could code a better website than studentbenefts. Before you reach out with your generic response to troubleshoot.Yes I have confirmed that I meet the monthly requirements to redeem , yes I have verified my details extensively and all I keep getting every month is ,” you’ve reached your threshold”.