Unreliable Banking Service

<p>I bought a ps4 online and paid via eft. A few hours later I found out that it was a **** so I immediately contacted the bank and followed the procedure to try and get my funds back. Luckily the ******* users a different bank so it takes up to 72 hours to go through. I was told to open a police case and send through an affidavit which I did. I was told that the funds were frozen and not sent to the ******** account and it will be returned to me in a matter of a few days when they can confirm my claims. It's been over 3 weeks. They haven't contacted me once to update me or returned to me a cent of my money. I called every second day for an update but I keep being redirected to 'people in charge' and 'investigating officers' who can't tell me anything. This is going on for too long. I would like an answer and a solution asap. </p>