MM
Mohanuoa M

1 reviews | Active since Nov 2016

30 Nov 2016, 14:33

Unreliable and empty promises by ABSA service provider DSV Mounties Courier

<p>My credit card is expering today. Two weeks ago ABSA called to me to inform me that my new Credit Card will be delivered in 4 working days.</p> <p>I made a follow-up on Monday and ABSA promised that the DSV Courier services will deliverr my card</p> <p>Yester and today just now at 14H15 I called ABSA again and they have just told me that the Courier company is still on its way to my house since two week agao. I wonder where they are travlling from if this they have not arrived now as I am drfating this compliant.</p> <p>I was supposed to have travleed out of the province but i had to delay my travel because of ABSAa unreliable and empty promises service.</p> <p>I might as well take all my accounts to a bnak which really cares for its customers</p> <p>Mohanuoa</p>

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Replies (1)
Absa
Absa's reply30 Nov 2016, 16:57
Official

Dear Mohanuoa

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd