Unreliable Absa Home Insurance!

I have been a client for ABSA home insurance for more than 12 years, I have no previous claims and have been paying bond for more than 12 years. My property started leaking in late December and we decided to claim home insurance early January and till this day they have not assisted me.

Absa home insurance is not reliable and is not trustworthy, they sent assessors and ruled out our claim stating that it’s not their responsibility to maintain the property and that the contract states that they can’t cover some problems that we are encountering. We have had no leaks all these years, one of the bedrooms is leaking, the carpet is damaged, the passage, kitchen as well as tv room is leaking. We’ve been sending them emails and they have not responded, we have to call them to even get them to pay attention to this claim.

We asked for a copy of the contract and they have not sent the contract, they declined the claim and when we asked for the contract they opted to offer us money that wouldn’t even fix the property. We then declined the little amount which they offered and they still haven’t sent the contract. Insurance companies are there to deduct money but they cannot stick to their end of the deal when it’s time for them to assist the customers.

We are not happy with Absa home insurance and something has to be done. They don’t respond to emails, don’t call nor even send the copy of the contract we signed. We will take this further.