Unreleased Refund by Absa

Absa has the worse service ever. Woodford Car Hire paid me my deposit back on 12 April 2025 and I called Absa to please release the money because I need it urgently because of my mother's condition. The consultant I speak to on 16 April 2025 said I must send an email with letter from Woodford Car Hire and authorisation number. I sent the email. She said she received the email she's gonna escalate the matter to her supervisor. Until today I have not received my money. I called yesterday I spoke to a leader called Itumeleng she said she can't see my email I sent can I please resend it and she's gonna respond to my email that she has received the email and escalate the matter. After that I have to wait another 24 to 48 hours working days. I was passed off. How come she can't found my previous email and I have to wait and 24 to 48 hours working days after waiting for so long. I was really ****ed off cause my mother's condition is getting worse I really need this money. I sent Itumeleng the email and she did not respond that she has received it. Am so disappointed with Absa. This is the worse service I have received in my life 😕 😕