1 reviews | Active since May 2016

26 May 2016, 02:58

Unproffessional and Negligent!!!!!!!

<p>I took out an insurance with absa and had cancelled my insurance with Alexander Forbes. They both debited my account and alexander forbes told me that i did not give a notice period . I then told Absa i direct to move the policy inception date to the following month. It was not done . I then reversed their transaction. Little did i know i got a letter on my post acknowledging that they recieved my request to cancel their policy and that they are processing it. I did not argue with them as i had only requested to move inception date. Last month and this month they debited my account. Where is my money going to if my policy was cancelled by Absa I Direct. Stop being ******. You now want my business? but when i asked you to move inception date you could not. I drive a financed car and cannot drive it without insurance. </p>

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Replies (1)
Absa
Absa's reply26 May 2016, 07:07
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

Best regards,