Unprofessionsl: Borrowers Education

As my home loan was granted by ABSA, I have been instructed to attend the Borrowers Education. My lawyers have been emailing ABSA since Tuesday, they are reading the emails but not responding. I find this very rude and unprofessional because not all of us can drop every thing and travel that far at a moment's notice. If they can not accomodate me they should just say so.

I am currently unable to drive and I made arrangements to get transport to and from. Because I need to have that certificate to finalise my application.

I find this very disrespectful and inconsiderate, it will now push my key hand over by another month. One other thing, not everyone have the luxury to travel that far with ease, why can I not have this 2 hours process done at my nearest ABSA than have to travel 45 minutes?