Unprofessionalism & lack of truth and feedback

I requested for my overdraft to reduce monthly and stop at R3000 and that was done immediately. Last month I phoned to inform Absa that my overdraft has reached R3k so it can stop reducing. After holding the line for more than 30 minutes I was told that this was not possible. I then phoned again and requested for the overdraft to atleast reduce by R200 and the lady I spoke to 2 weeks back promised to get back to me once this has been implemented. This morning I phoned again and Sibusiso told me there were no records of my previous requests. He said he is unable to assist from his side and I must phone transactional lending and my credit controller. When I opened the overdraft account, Linda did inform me that I can reduce it when I wish to and stop at a certain amount so that it does not get closed and I have to reapply and pay the initiation fee again.

Now I seem to be taken from pillar to post and being **** to. I hope this platform will make Absa give me a proper response to this inconsistency. I want my overdraft to stop reducing as previously requested.