unprofessionalism

<p>I have had a very terrible service from ABSA for the past two months from their recoveries call center to their paid up letters department. I have a personal loan that i have settled with absa from last year August paying R9000.00 untill October. I negotiated that my settlement be splitted into 3 payments and after paying the account in full i requested for a paid up letter. Everytime i call their recoveries department they tell me they will send an email to a certain department to close the account because its still open and showing a balance from their side and i keep getting sms from ABSA offering me a discount to settle my paid up account.</p> <p> </p> <p>I really dont understand how this ABSA bank system works, I'm not sure if its the stuff incompetence or if they just dont care. I told them a few times that ill log a complaint on hello peter and their treatment was like they giving me a go ahead to do it.</p>