Unprofessionalism

Dear Innocentia from Bedford Centre a llitle generosity wont kill you.. I lost my mum and iys the first time filling out funeral claim forms accompanying my dad as a older citizen is where consultants should assist even further as such situations are new to many. Your customer service was bad and you never even once said anything even worse greeted.. You didn't even bother askibg us if we needed anything else or if we are satisfied or needed any further clerification. I had to come back the second time and asked to ne assisted by another consultant cause there were a few questions i needed to ask to avoid filling out incorrectly and the funeral claim to be rejected..

So absa please provide more Training or counseling on how to deal with certain customers..