Unprofessional service received from ABSA

I send through an email to ABSA for assistance in the Holiday payment ( Renuka Ramsaroop ) on the 9th April 2020 whereby she redirected me to Dorah Mapoane.

Having no response again i send through the 3rd email on the 21st April to Renuka I received a reply saying can someone assist me and cc ***ca ***ca, ***ca..

STILL NOTHING!!

A day went by and Dorah Mapoane phoned asking for my ID number on the 22nd April 2020.

I send through another email on the 25th April asking what is going on and what should i do?

STILL NOTHING!!

3rd May i send through a complaint of the level of service I received. 5th May still Nothing and i send through yet again another email!

Renuka Ramsaroop finally rep**** on the 5th saying Please see Urgent complaint and cc Chelton Keppler (ZA) <***ca>, Dumisani Vilakazi (ZA) <***ca>Dorah Mapoane (ZA) <***ca>; Susanna Schoeman (ZA) <***ca>;

STILL NOTHING!!

I find this level of service really bad and the lack of communication i received from Dorah and Renuka not to mention all the other people that didn't even try to assist me!! I will definitely not recommend ABSA to anyone i find this Highly unprofessional and i feel ABSA really needs to educate their employees in their service department!!!