Unprofessional service, in component.

My complain is on home insurance, firstly I had to wait half an hour before someone answered the phone. I did put in a claim for haildamage to my property for the hailstprm that happened in early january. They then sent out an contractor (that had alcohol before he arrived at my house) I showed the contractor all the damages, ligjts broken and not working due to the water, which was not considered or quoted, damages to my garage doors he made a note also not quoted. My house roof was sealed and painted 2 years back now you tel me its not covered due to lack of maintenance, I have proof that the roof was sealed and painted. You are the insurance and are there to put my property in the same condition it was before the storm. All the lights was right and in working condition, the roof was sealed and not leaking. But you just accepted the quote from an unprofessional contractor for some R2000 to paint the walls. Is this how you treat your customers?? Is this hpw professional you are? Where is the house assessor to assess the damages? You guys are really unprofessional and are not giving a good service. I had to phone to find out more, you couldn't even phone me who is a loyal cus