Unprofessional service from Koloto Masemola

I want to express my displeasure to my so-called private Banker Mr Koloto Masemola. Yesterday, the 3rd of January I app**** for assistance and he indicated that the application was submitted to the respective department. At around 2pm he was going to call me with feedback. From 14:30pm his phones rang unanswered till now. I sent him an email only to be received by an out of office response that he was on leave from yesterday till the 20th of January 2025.

This is very unprofessional behaviour from a supposed private banker. The best he could have done was to hand over my query to someone before he left. Absa, wake up from your slumber.

I’m thinking of taking my business elsewhere. This disgusting service has no place in the services industry.