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BM
Bridget M

1 reviews | Active since Jan 2021

10 Feb 2021, 10:15

Unprofessional Service

Words cannot begin to describe the unprofessional service i received from this bank. My car has been declared written off in November. My insurance has since laid the money to Absa on the 27th of January 2020,to date no money has been allocated to my account. I call them day in day out nad my frustration is the debit order is going through on the 15th.Everytime when i call im being told dat yes the money has been paid but the administrator hasn't allocated it to my account. Today i was told dat the team leader for the administrators is attending a meeting. Imagine that, that time im using my cellular they do not even care, all they know is hold on for me Mam. I so disappointed in their service and won't advise anyone to approach them when looking to buy for a car even i myself won't bother myself when going to purchase another car. Your service is horrible and you do not care about your customers.

0
Replies (3)
Absa
Absa's reply10 Feb 2021, 10:58
Official
Dear  Bridget Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards, Daphne Le Grange Group Customer Care 
BM
Bridget M's update11 Feb 2021, 13:55
Reviewer Update
Da lady who responded to my query hasn't contacted or at least respond to my emails nd and the number appearing on the email is not going through. Im so done and over with Absa and so are my close contacts. Very useless!!

BM
Bridget M's update11 Feb 2021, 13:56
Reviewer Update
No assistance from Absa thus far.. instead i keep on receiving bad service from their unprofessional and rude consultants and some telling me its not Absa fault. One even said is not her fault that i was taken to wrong department. Im drained, hurt and disappointed by their service but i have learnt a huge lesson.