Unprofessional service

My name is John benny makgalo I went to absa wonderpark pretoria to open estate late account I was assisted by Maria Baloyi. She did open the account and sent my documents to relevant department, however she just called me later and said she needed id of the deceased which I explained prior that iv lost it but was advised by deceased estate department to organise affidavit stating that I lost deceased id. I then called estate department to resolve the matter. They advised me to go to the branch to submit the affidavit. But she also refused it. I’m very disappointed in a manner she is conducting herself, it’s upsolutely unprofessional indeed.I think she needs to be taught more about estate late account . I need this matter to be resolved asap My contact: ***