Unprofessional Service/Delayed Response & Feedback

I reported a ********** company that disappeared after payment was made via credit card. ABSA ***** line call centre advised me to get an affidavit and all proof in order for them to investigate the case and to see if they will be able to reverse the transaction and investigate the matter. Not once has an ABSA consulted contacted us telephonically to keep us in the loop regarding the matter. Each time we phoned we had to resubmit documentation and no one was able to provide us with any information whatsoever. In the meantime we went on leave and did not have access to work e-mails so my husband went to our nearest ABSA branch personally to insist on speaking to a manager or anyone that will be able to assist, but to no avail. No one was able to assist and a lady at the information desk was able to let me husband speak to someone in the disputes department. We then realised that the company also registered the payment to reoccur on a monthly basis and they advised us to get the company to cancel the request. Clearly none of the documentation or correspondence was scrutinised. It is clear that ABSA has no priority in dealing with such cases and they dont care.