Unprofessional Service

Good day

To whom it may concern.

In December I made a payment to an account whom I discovered that was a ****. I immediately called the Absa ***** department and the specialist assist me and told me that a case has been lodged and feedback shall be provided.

Now after the second follow i get a response that I should open a case a provide them with a case number and affidavit within 24 hours or else my case will be closed.

Why didn’t the specialist mention this when I lodged the case. The Saps are refusing to open a case has the incident happened in December and now I’m only coming to open the case in January.

Why are requesting such after I’ve followed up twice.

I’m really not happy with the service please kindly assist as I’ve followed up again but no feedback has been given. Case number: ASZA-2***0