Unprofessional service and Not Closing Credit Card

In January I called the customer care line to close my credit card with Absa and I was made to pay 74.00 settlement fee, which I did.

In February I receive a statement and then I sent and email asking why the hell am I being sent a statement when I closed the account.

Serisha Thandrand asked for my id number to investigate and today on 15 March 2019 tells me the account is still open. I need to call again.

It is not my fault that people are sleeping on the job and not doing their job. I want this account closed as I have not used for a long time.