UNPROFESSIONAL SERVICE

I would like to express my disgust with ABSA home-loans, End of last year I got a second home loan through them acc no *** and signed for a debit order to go off on the 8th. They only started running the debit order this year and to my horror got an sms stating that my account was in arrears, I query-ed that and I eventually got to speak to Miranda in call center who transferred me to collections and spoke to John who said it will take a week to investigate. <br> <br> Out of curiosity I asked for the first account to just be checked as well ***) and to my horror someone inside ABSA deleted the fixed debit order amount of R3600 which I have been paying for a while on the 3rd of Feb 2016 and instated 3370.67 without my consent and I have never set foot in an ABSA branch in 2016. That account is also now in arrears. <br> <br> John from collections said that can never happen without the client going to a branch and asking for it yet it has happened on my account. I'm extremely annoyed at this security lapse at ABSA, and I have to phone them in a week to find out their investigation outcomes not the other way round. So glad that I didn't move my cheque account to ABSA.<br> <br> Scott.