TE
Tania E
1 reviews | Active since Mar 2015
19 Aug 2019, 08:10
Unprofessional service
Good day
I visited the Irene branch on 17/08/2019. I had a query to resolve and went the the inquiries desk. Two ladies were sitting there. I discussed my problem with them in English not using my native language. The lady helping me then immediately started discussing the problem I have with the other lady but in her language and not in English. This continued throughout the whole time.
It it not just unprofessional but rude.
ABSA employees gave me a clear message that my business is not welcome there.
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Replies (2)0
Replies (2)
Absa's replyOfficial
19 Aug 2019, 10:02 Dear Tania, Thank you for bringing this matter to our attention. The reference number to your case is C-***.We will investigate the matter and furnish feedback within the next 24hours.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply19 Aug 2019, 10:02
Official
Dear Tania, Thank you for bringing this matter to our attention. The reference number to your case is C-***.We will investigate the matter and furnish feedback within the next 24hours.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's replyOfficial
19 Aug 2019, 10:02 Dear Tania, Thank you for bringing this matter to our attention. The reference number to your case is C-***.We will investigate the matter and furnish feedback within the next 24hours.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply19 Aug 2019, 10:02
Official
Dear Tania, Thank you for bringing this matter to our attention. The reference number to your case is C-***.We will investigate the matter and furnish feedback within the next 24hours.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd