Unprofessional Service

ABSA legal department, case ref no: ********** : Since February 2018 I have tried to obtain statements from ABSA on an account that there were legal action on. I have been transferred and directed to numerous departments and have contacted more than 12 employees and 4 departments without any success. I fortunately got hold of the correct department through Pulani Mosia, with assistance from Boyce Danzig I was referred to Lenake Kingsley. Lenake Kingsley rep**** on 26th June 2018 that the account is in fact in credit and that the credit will be paid to me within 3 working days, this however never happened up to this day. I requested a statement of the account and feedback on the credit, which was promised by the 14th August 2018, this also did not happen to this day. I did receive a letter that confirms that the account have been settled and closed, but no statement and no repayment of the credit. I am deeply disappointed in the manner that I am promised feedback and nothing happens. I truly hope that the executives of ABSA sees this complaint and act on it as matter of urgency