Unprofessional Service

<p>After recent advertising I decided to give Virgin Insurance a call.</p> <p>On Monday morning an advisor from your company gave me a call.</p> <p>In the initial call I said right from the start that we would like to get a quote on 2 vehicles, I that I am the driver of and one where my partner is the regular driver .</p> <p>Right at the beginning of the quote when I was asked my marital status I informed the advisor that my partner and I are living together but we are not married.</p> <p>Even with this information the advisor started the quotation process. We spent 20 minutes on the phone and only after I had to explain a couple of time who will be driving which vehicle was I informed by the advisor that because we are not married we won't be able to cover both our cars on 1 policy.</p> <p>If your policy does not allow people who is living together but not married to insure their items on 1 policy how should we insure our home contents?</p> <p>Why was I not advised of this in the beginning of the call when I disclosed that I want to ensure 2 vehicles and that we are not married.</p> <p>She then called my partner to continue the quote, my partner is a project manager and occasionally travels to building sites for inspections, and due to the nature of her job she carries a tape measure with her should she need to take measurements.</p> <p>Again the advisor was not sure of this and but her on hold.</p> <p>She came back with a response that because she carries equipment for business use they won't be able to continue with a quote.</p> <p>How can carrying a measuring tape be compared to some one that carries equipment and tools for trade/business purposes???This is not tools and equipment but only a measuring tape?</p> <p>The advisor had to put us on hold to ask her manager all the time, she is clearly unsure of the products she is selling and wasted our time.</p>